Ditch Legacy VOIP for MS Teams

The Double-Billing Trap

Many Irish SMEs are unknowingly paying for their communications twice. They pay Microsoft for their emails and internal chats, and then they pay a separate telecom provider hundreds of euros a month for a legacy VOIP system, clunky desk phones, and a complicated external app just to make phone calls.

It is time to cut the cord.

If you are already using Microsoft 365, you can add Microsoft Teams Phone to your licensing. This turns the Teams app on your laptop and smartphone into a fully featured, enterprise-grade cloud phone system. You can make and receive external calls to landlines and mobile phones directly from the interface you already use every day.

Why SMEs are Making the Switch

Streamlining operations and improving mobility.

True Mobility

Your office in your pocket

The traditional desk phone anchors your staff to their chairs. By migrating to Teams, the phone system travels with them.

If an employee is on site or working from home, they can make and receive calls using the Teams app on their personal smartphone. When they dial out, the client sees your main company office number—protecting your staff's personal mobile numbers while maintaining professional consistency. You can also seamlessly transfer calls between devices, moving from your laptop to your mobile without dropping the connection.

Keep Your Numbers

Zero Business Disruption

The biggest fear owners have about changing phone systems is losing the business numbers they have advertised for a decade.

The Solution: Porting

You do not lose your numbers. Through a process called porting, we transfer your existing Irish geographic numbers (e.g., 01, 074) straight into your Microsoft Teams tenant. To your clients, absolutely nothing changes. They dial the exact same number, but instead of ringing a plastic phone on a desk, it rings inside Teams.

Enterprise Routing

Big Business Polish

A cloud PBX gives your SME the polish of a massive corporation, without the enterprise price tag.

Auto Attendants: "Press 1 for Sales, 2 for Accounts."
Call Queues: Ring multiple staff simultaneously so a customer is never missed.
Out-of-Hours Routing: Automatically send evening calls to an out-of-office voicemail that transcripts the audio and emails it to you.

How to Make the Switch

Adding PSTN (Public Switched Telephone Network) calling to Teams is straightforward. There are two primary deployment methods:

1. Operator Connect

The fastest and simplest route. You select a certified telecom operator (like BT or Vodafone) directly from the Teams Admin Center. The operator manages the infrastructure in the cloud, allowing you to port your numbers and assign them to your team in minutes.

2. Direct Routing

For businesses with more complex requirements, like integrating existing analog hardware, legacy PBX systems, or specialized contact center software. It provides maximum flexibility by connecting a Session Border Controller (SBC) between your provider and Microsoft Teams.

Ready to cut the cord?

If you are tired of managing separate phone bills and hardware, it is time to unify your communications. Let's review your current telecom setup and plan a seamless migration to Microsoft Teams Phone.

Book an Operations Assessment