Privacy Policy

NuaVantage (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

We comply fully with the General Data Protection Regulation (GDPR) and all applicable Irish and EU data protection laws.

1. What Personal Data We Collect

1.1 Information you provide directly

When you submit a form, contact us, or request a service, we may collect: Name, Email address, Phone number (optional), Company name (optional), Message or enquiry details, and Service interest. This information is collected via our HubSpot embedded form.

1.2 Information collected automatically

Essential technical data: IP address (anonymised where possible), Browser type, Device type, Pages visited, and Time spent. This is processed through Netlify and Microsoft Clarity.

Analytics data (only with consent): If you accept analytics cookies via CookieYes, we collect behaviour patterns via Google Analytics 4 (GA4).

2. How We Use Your Personal Data

• To respond to enquiries: Replying to messages and scheduling consultations.
• To deliver our services: Managing client relationships and project updates.
• To improve our website: Identifying usability issues and improving navigation.
• For business administration: Maintaining records and internal reporting.

We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data under GDPR legal bases: Consent (analytics), Contract (service delivery), Legitimate Interest (security/CRM), and Legal Obligation (tax/accounting).

4. How We Store and Protect Your Data

Your data is stored securely using Microsoft 365, HubSpot CRM, and Netlify. We implement SSL encryption, access controls, and multi-factor authentication.

5. Cookies and Tracking Technologies

We use CookieYes to manage your preferences. Essential cookies are required for the site to function. Analytics cookies (GA4) are optional and only loaded after consent. Microsoft Clarity uses no cookies and does not require consent under GDPR.

6. Sharing Your Data

We share data with trusted providers including HubSpot, Microsoft 365, Netlify, CookieYes, and Google Analytics. All providers comply with GDPR and maintain high security standards.

7. International Data Transfers

Data processed outside the EU (e.g., US-based providers) is protected by Standard Contractual Clauses (SCCs) and GDPR-compliant transfer mechanisms.

8. Your Rights Under GDPR

You have the right to access, correct, delete, or restrict your data. To exercise your rights, contact us at info@nuavantage.ie.

9. Contact Us

If you have questions about this policy, contact:
NuaVantage
Donegal, Ireland
Email: info@nuavantage.ie