The Challenge
The company relied on outdated on-site VOIP phones that didn’t support hybrid working. Staff struggled to manage calls remotely, and hardware upgrades were prohibitively costly. They needed a flexible solution that supported desktop, mobile, and office calling.
What We Did
Assess & Compare
Reviewed the existing setup and compared traditional hardware refresh options against software-based cloud calling for cost, agility, and long-term flexibility.
Recommend & Implement
Migrated numbers to Microsoft Teams Phone and configured call flows to ensure staff could handle calls effectively across hybrid shifts.
The Solution
Unified Experience
Make and receive calls on desktop, mobile, or office devices using the same professional business number.
Modern Infrastructure
Cloud-based routing and voicemail reduced dependency on expensive on-site PBX hardware and improved resilience.
Results (Observed Impact)
Estimated reduction compared to legacy telephony costs and hardware refresh approach.
Migration planned to avoid customer-facing downtime and reduce disruption during changeover.
Staff could manage calls from desktop, mobile, or office locations using consistent call flows.
Core Technology
- ✔ Microsoft Teams Phone
- ✔ Cloud call routing + voicemail
- ✔ Call flow configuration
(Configuration varies by number migration approach and business call routing needs.)
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